Privacy Policy

Architected Relations ("Arcrel")

Effective date: September 13, 2026

This Privacy Policy explains how Architected Relations ("Arcrel," "we," "us") collects, uses, and protects information when you use the Arcrel platform, including our website, web application, and the Arcrel mobile app for iOS and Android (together, the "Services").

The Services are built for businesses. Access is provided to our clients and their authorized team members under a service agreement with Arcrel. This policy covers those users. If you are a customer or patient of one of our clients, the business you interact with is responsible for how your information is collected and used; contact them directly with questions about their practices.

Information We Collect

Account information

Name, email address, phone number, job title, and login credentials for users we provision on behalf of a client.

Business data entered into the platform

Our clients use the Services to run their businesses. This can include contact records, appointment details, messages (SMS, email, and chat), call logs and recordings, notes, invoices, and payment records. This data belongs to the client. We process it only to provide the Services.

Usage and device information

When you use the Services, we automatically collect device type, operating system, app version, IP address, log data, and information about how you use features. The mobile app may collect a push notification token so we can deliver notifications you enable.

Communications with us

If you contact support, we keep a record of that correspondence.

We do not collect information from your device's contacts, photos, camera, or microphone unless you grant permission for a specific feature (for example, attaching a photo to a message), and we use it only for that feature.

How We Use Information

  • To provide, maintain, and improve the Services
  • To send lead notifications, appointment alerts, and other notifications you enable
  • To provide customer support
  • To monitor performance, security, and reliability
  • To bill for the Services under the applicable service agreement
  • To comply with legal obligations

We do not sell personal information. We do not use client business data for advertising.

How Information Is Shared

We share information only in these situations:

Service providers

We use third-party providers for hosting and platform infrastructure, telephony and SMS delivery, email delivery, payment processing, and analytics. They process data only as needed to perform services for us and are bound by contractual confidentiality obligations.

Within your organization

Data in a client account is visible to other authorized users of that account, as configured by the client.

Legal requirements

We may disclose information if required by law, subpoena, or court order, or to protect the rights, safety, or property of Arcrel, our clients, or others.

Business transfers

If Arcrel is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. We will notify affected clients before their data becomes subject to a different privacy policy.

Text Messaging

Phone numbers and messaging consent collected through the Services are used only for the communications they were collected for. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

Data Retention

We retain account information for as long as the account is active and as needed to comply with legal obligations, resolve disputes, and enforce agreements. Client business data is retained for the duration of the client's service agreement. When an agreement ends, data is deleted or anonymized within a commercially reasonable period unless the law requires us to keep it longer.

Account Deletion

To request deletion of your user account and associated personal information, email info@arcrel.com from the address on the account or submit the request through the app's support option. Because accounts are provisioned under a client's service agreement, we may confirm the request with the account administrator. We will process verified deletion requests within 30 days, except where retention is required by law.

Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, and activity logging. No system is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain processing.

California residents

Under the California Consumer Privacy Act, you may request to know what personal information we have collected about you, request deletion, and request correction. We do not sell or share personal information as those terms are defined by the CCPA, and we do not use sensitive personal information for purposes requiring a right to limit. To exercise these rights, email info@arcrel.com. We will not discriminate against you for exercising them.

If your personal information was entered into the Services by one of our clients, we may direct your request to that client, since they control that data.

Children

The Services are for business use and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. If we make material changes, we will update the effective date above and notify active users through the Services or by email. Continued use of the Services after changes take effect means you accept the updated policy.

Contact Us

Architected Relations

  • Email: info@arcrel.com
  • Phone: +1 (916) 545-7879
  • Website: arcrel.com

What our clients say

  • Anthony and his team have been a huge asset to our business. 🙌 Over the past few months we noticed the teams impact and we can’t wait to see how they continue to help scale our business! It’s always great to work with people that are professional, attentive, and communicative through out the process. I’d definitely recommend them. 10/10

    Iris L.

  • My experience working with Architected Relations was unlike any experience I have ever had working with a digital agency… Their team communication is outstanding and transparent. Working with Anthony and the team at AR fueled my creative drive and opened my mind to new possibilities. I was actually able to see my thoughts and ideas come to life with their stellar execution. They were able to understand our goals and guide us with effective real estate marketing strategies. This firm has allowed me to elevate how I do my business and for that I am forever thankful.

    Braxton W.

  • "We’ve worked with other companies in the past, but none delivered like these guys. We found Architected Relations, and everything changed. Within months, our calendar was fully booked with homeowners looking for remodels, and we closed many projects, some over $250K each. We finally have a system that works, and we’re not wasting time chasing dead leads. Architected Relations is the only team you should work with if you want real results!"

    Nick A.

  • I initially reached out to them then but never moved forward as our business was not ready at that moment. Fast forward to sometime in October of 2022 when I ran into their Ad once more and had a conversation with them and how they would be able to help my business grow to deciding they would be the perfect fit for our needs was a no brainer… They will never leave you on read and everyone is there to answer your questions….Thank you, everyone, at Architected Relations, for all that you continue to do for Outdoor Landscape Innovations Inc.

    Lilly T.

  • Anthony and his team at Architected Relations are as good as it gets in digital space! From project inception up until now, AR has delivered on every project that we had requested - not only met expectations, but exceeded them by a landslide! Thank you Anthony and to the whole AR team! I would recommend Architected Relations if you haven't worked with them before. HIGHLY recommend!!

    Amran B.

  • Architected Relations has exceeded all my expectations. From our initial consultation to the continuous stream of qualified leads, they have displayed expertise, professionalism, and a deep understanding of my industry. Their innovative strategies have given my business a significant edge in a competitive market.

    Orel H.

  • Architected Relations stands out with their professionalism and marketing knowledge. I partnered with them over a year ago and they've helped me scale my business through digital ads, marketing strategies, and content consulting. Since partnering, I've had incredible success generating meaningful leads that has led me to close more deals each month. They have even helped me understand my target audience and how to communicate effectively with them. If you're looking to take your marketing and business to the next level, this is the company to partner with.

    George E.

  • Working with them is easy and stress free. They make sure everything is perfect. I highly recommend working with architected relations!

    Sean B.

  • Ever since teaming up with Anthony and Architected Relations, our company has gone to the next level. I have been beyond thrilled with all their work for our company. The creativity and attention to detail in collaborations with us and Architected Relations truly reflected. All of our ideas that we have planned out on paper came to life and I could not be happier. I am truly ecstatic that we partnered with Anthony and his team.

    Issa R,